A Message from CEO Roger Rawlins: Protecting Our Communities

Posted on 3/17/2020 11:47:18 AM

March 17, 2020

With the spread of COVID-19, we find ourselves in a time of global uncertainty. As we all adjust to this reality, it is important to live by our values as individuals and as an organization. Our hearts go out to everyone personally impacted by COVID-19, and we will continue to operate in the best interest of our families, customers, and communities.

The Centers for Disease Control and Prevention (CDC) recently recommended cancelling gatherings of more than 50 and advised implementing additional social distancing measures to curb transmission.

Consistent with our number one priority of protecting our associates, customers and the communities we serve, we will temporarily close our stores to the public in the U.S. and Canada, starting Tuesday evening, March 17. We will reassess the situation and decide when to open our doors at a later date. In the meantime, we will continue to offer our customers the option to buy online and pick up at stores. We’ll also use the closure to ensure all our stores are cleaned and sanitized. It will take a broad, sustained and collective effort to control this pandemic. We are conscious of doing our part and are taking this action in the interest of health and safety.

We understand these closings will impact our associates and we are ready to support them. Emergency pay will be enacted for our store associates to cover missed shifts.

We will continue to follow the guidance of the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), Health Canada, as well as local and U.S. government officials, to quickly adapt and do what’s right.

As always, we remain committed to serve you, our valued customer, on DSW.com and our mobile app.


Roger Rawlins

CEO, Designer Brands